Endurance Auto Warranty
Avg. Plan Length
2 to 5 years
How many vehicles would you like to protect?
About Endurance Auto Warranty
Endurance Warranty Services, LLC, is one of the biggest direct providers of car warranties in the United States, offering seamless customer support from quote to claim, saving consumers up to 50% in contract costs. Founded in 2006, the company is based in Northbrook, Illinois and has more than 300,000 in-network mechanics located across the United States.
Review Composite Score
3.95/5 Very Good
Based on 132 Reviews
I purchased my extended warranty in 11/2018 and was told it was like a brand new car's warranty that covered everything. I have a 2012 Audi A4. It was requiring an entire quart of oil to be added every week. I took it to Audi and they did a bunch of tests and it was consuming oil with 60% being consumed in cylinder 3. We sent tis claim to Endurance and the administrator of the policy is United Car Care in Greenwood Village, CO. The inspector, G. Fouts, came out and said he needed the engine to be torn down so he can see what the fault is. Audi tore the engine down and G. Fouts came out again and immediately denied the claim saying oil consumption isn't covered. So why ask me to tear the engine down, which I now have to pay for, if the claim was for oil consumption and you immediately denied the claim because oil consumption isn't covered. COMPLETELY UNETHICAL. I've called and spoke to the director of claims, Randy Maxwell, and asked why his inspector did not just telll me in advance that oil consumption wasn't covered, and he said "he did tell you, it's in the notes," and I asked him to read me the notes, and of course it was not there. The inspector did not tell me it wasn't covered, yet insisted I tear the engine down, at my own expense. Randy Maxwell said he was going to end the call because I was talking louder because he interrupted me during the entire conversation, and when I told him he was interrupting me, he told me "that's because you keep saying things that you don't know anything about." I hung up. I also called the owner of the company, left a voice message for her, and have not received a call back from Kim Hinjosa. I would have to say this is the biggest rip off I have ever been party to. I have paid over $3800.00 for my warranty, I have 8,000 miles left to use the warranty, and I was advised to tear my engine down for full inspection of the issue for G. Fouts to deny a claim he knew in advance was not a covered issue. Unethical. Bottom line. They caused me to pay almost $10K for the repair on a car I only owe $3K on. I would have rather ran the car out of life and used that $10K to buy a new one! But I was totally scammed by United Car Care, care of Endurance Warranty. Thanks guys.
I sent Endurance warranty a few emails regarding the problems my car was having . After not getting a response from Endurance i decided to call them . The agent was helpful and would recommend anybody trying to reach them to call the phone number on there site 855-991-1099 for better service .
Endurance did a great job explaining the warranty and the benefits it includes .
Awful Company!!! It took 3 weeks for an inspector to come out to the dealership to check out what was wrong with my car (nothing I did any any and all prior work had been done at the dealership that sold me this awful warranty) So I was not only left without a car for 3 weeks but the inspector demanded the dealership have my engine taken apart for a 2nd inspection AT MY EXPENSE $1000.00!!!! Somehow oil got on the spark plugs and pistons so they DENIED the claim!!! Be very careful since the way this warranty operates is you make payments for 2 years and are supposed to covered for 5 years!! UNLESS something is wrong with your car, then they DENY the claim!!!! When I called the claims department the woman who I spoke to was very rude so I asked for a supervisor, she put me on hold for 20 minutes then hung up on me!!!
. I would not ever buy a Policy with these people. They I have done nothing but run me in circles. The policy is not worth the paper it’s written on. I have spent $360 on a tow when I was told at 4 am stuck on the hwy. that I don’t have the tow Insurance on my policy. Then when They opened I found out that I do have Towing, but They forgot to put it in the system. Then I bring my vehicle to a Ford dealership and They refuse to pay for anything unless I rip the motor down the cost to me is $1200. That I will never get back. Then they said after they rip the motor down we will let you know what we will pay for. Now my truck has been tied up for four weeks. I wouldn’t recommend Endurance for bicycle insurance that’s how bad they are. Do yourself a favor and stay away from the company.I do plan on talking to my lawyer and also channel 5 investigates
Definitely DO NOT use this company! When you need them most they decline
I was a little frustrated with the fine print found in my warranty plan .After calling in and talking with a manger they were able to make things right . I am thankful for the help and service i got .THANK YOU ENDURANCE
THEY CALL CERTAIN REPAIRS DIFFERENT THAN WHAT'S WRITTEN IN THEIR CONTRACT SO THAT WHEN THERE'S A REPAIR NEEDED, IT'S NOT COVERED. TWICE I'VE TAKEN MY CAR TO THE SHOP AND TWICE THEY'VE DECLINED THE COVERAGES. THANKFULLY THEY WERE NOT MAJOR REPAIRS AND WAS ABLE TO AFFORD IT. WHEN I SAID I WAS CANCELLING THE POLICY, MORGAN SAYS WHY WOULD I THROW MONEY AWAY - WELL, I WORK FOR MY MONEY, THUS I WILL DEEM NOT THROWING IT IN THEIR POCKETS. RATHER THAN TRYING TO SALVAGE THE CUSTOMER AND FUTURE BUSINESS, THEY LET US GO WITH NO INTEREST IN TRYING TO BRING RESOLUTION. THIS LAST ATTEMPT, UNFORTUNATELY, WHAT WAS THE ISSUE IS NOT WRITTEN IN THE CONTRACT. AND LIKE THE COURT OF LAW SAYS, IF IT'S NOT IN WRITING, IT'S UNENFORCEABLE. AGAIN, IT'S ABOUT CUSTOMER RETENTION AND WORKING WITH THE CUSTOMER TO MEET THEM HALF WAY THAN TO LOSE THE BUSINESS. I'D RATE IT ZERO STARS, BUT UNFORTUNATELY, THERE'S NOT AN OPTION.
I was told when I purchased the auto warranty extension with Endurance that i would be receiving a package in the mail with information on my plan . Its been 3 weeks and i still have not received anything . I am hoping they can send me another one .
Endurance is a awsome company . They really cares about her customers .
Nothing but a bunch of scammers.
So, here I am, for the past 35 minutes, trying to cancel this policy. Spoke with three agents, the last one Naomi. I clearly explained to her I want to cancel this policy but she won't listen and keeps on trying to talk about the car and the possible break-downs, yata...yata...She put me on hold and am waiting. I JUST WANT TO CANCEL THIS POLICY!!! What is it going to take to get it done???
The sales people promised me the moon and the stars when they were trying to get me to buy their warranty. They kept calling me, I finally bought one of their best and most expensive policies. Well the time came when I needed their coverage, and it’s like pulling teeth trying to get a hold of somebody to help me. I am currently waiting on them to make a decision if they’re going to cover my vehicle, when there’s NO reason for them not to! They’re looking under every rock looking for any reason not to honor their warranty. Everything they’ve asked for, I’ve given them, and still they haven’t stepped forward to do their job. Oh, and they say they’ll cover a rental for you while your vehicle is in the shop, but they don’t tell you, they only cover up to three days or $150 total. They might as well not offer any at all. My vehicle has been in the shop a week, waiting on them to make a move! I picked the wrong warranty! They can’t compare to a dealership warranty.
i recently bought a contract with Endurance car warranty since what i saw on TV looked great . I really hope it is what they say it is .Fingers crossed .
I truly recommend Endurance if you're looking for an extended warranty on a used vehicle.
Complete trash. Complete horrible customer service.
Pure Fraud they do not cover what they claim. refused to pay for repairs Claimed I continue to Drive my Truck while it was messed up, That is a Lie. I took my truck in the same day the check engine light came on. wont pa for my transmission be cause there was radiator fluid in the transmission. they don't cover it because the transmission fluid was contaminated with radiator fluid. they don't cover Contaminated fluid I was an act of God. go figure. My policy said it covered Motor and Transmissions. Lies Lies Lies
I would highly recommend Endurance they have no problem getting a warranty for cars that have a lot of miles . We always buy used and will continue to get a plan with endurance .
Nobody in dallas tx would take your extended warranty due to poor customer service it takes to long for you all to pay the asc mechanics i went to carshield
Still waiting for my refund is being a long time if you guys don't refund my money back activate my membership but respect customers when they need a repair I tried to contact someone about my refund but no one knows what to do is very unprofessional last person I talk to today they dropped the call last week I olso called the person took my call he said someone is going to call me back is time I don't hear from you gus
I signed up today and i feel like i got a pretty good deal and a low deductible .
I received notice that there there will be a Price Increase if I don't act by 4/15/2021. So glad i investigated this company before getting sucked into their BS SCAM!! They are FULL Of LIES and WILL TAKE YOUR MONEY, IF YOU LET THEM!!
The system won’t allow a no star rating which is what I would give. I have a 2014 Lincoln MKT which has a transmission problem. I took it to the dealer 7 days ago, he diagnosed the problem to require a new transmission. He called multiple times and waited extended periods and finally got thru to be told he needed them to inspect. That took two days and then two days later the inspector filed a report. I still don’t have approval for a repai and the repair will take a week with only a $150 allowance for a car rental and that’s only while the vehicle is being repaired. THIS I LEARNED AFTER CALLING THE REPAIR SHOP WHO COULDN’T WAIT THE HOUR AND SIX MINUTES I DID TO FIND OUT THERE IS NO APPROVAL YET!
Very very bad communication with company. My car have been in the repair shop for over 3 months . Adjuster went to observe the issue with my vehicle 2 weeks ago & HAVENT heard from them since? I have called & left several messages & not one return call! My monthly payments are automatically deducted from my bank account & see can’t figure out why a customer has to go through a issue such as this? Very poor service
Complete scam! 2 1/2 months and still no repairs. Be better to just start an account for repairs when they come up.
I try to cancel the policy, I called three times, somebody answered the phone and put me on hold for 20 minutes, no one came back to the phone.I tried this exercise three times and have not heard from anybody I can’t honestly say, that it qualifies for “customer service “
This company is a joke
Excellent customer care service it was hassle free and no long hold time to talk with someone
They tell you, you pay for 3 years get 2 free. Then after 10 months. They make you start all over including a new $240 fee. This way they know you will never get the 2 free years of your contract!! Don't trust this company
the best of the best
Worst policy ever Sold by dodge dealer car never fixed dropped got 1/3 refund after 2 months PLEASE PLEASE DON'T BUY!!!!!!!!!!!!!
Through me a curve ball. Had my water pump go. They sent an adjustor to my repair department he rejected the repair because Town Fare tire put the wrong size tires on my car. What a scam. Stay away from these guys.
Horrible is what I can say. The very first repair I had and they refused to pay for parts over the cost of what they could find them in the internet net for or even used from a auto recycle place. My repair was over $800 less deductible of $100 The mechanic should have received $700 they would only pay $300 and my car was laid up for 5 days while they approved repair and refused the rental because the book only shows 6 hour repair. Stay away from these people.
I was trying to get a quote through endurance for my Mercedes customer service give me for years. I asked him that my 2020 Chevy traverse have a two-year warranty. And ask them I just won a two-year warranty. He told me endurance to not give a two year warranty. And he told me that they were the top of four Mercedes warranty. That’s a lie Then he asked me that one of the senior customer service call me and I told him no I don’t want that because you’re a lie to me.
This company let me down. When I needed their coverage, they turned me down when the repair should have been covered as said by my dealership!
Very professional customer service!
All my claims just went in circles I had to pay my repairs out if pocket. What a waist of money
I am very pleased with the service i have received
Endurance is the best warranty company I have dealt with They are fair. The policy is reasonably priced considering what they cover. I trust this company .
I had always received polite and efficient service
THE ONLY COMPANY I TRUST
My alternator went out Endurance paid for a new one
Took my car to Chrysler. They told me they don't take
worst warranty ever, my car didn't qualify after the 30 days, they want a big down payment but don't want to cover service for your car very shady company
I was getting a few quotes from a few different company's and Endurance warranty hooked me up with a zero-dollar deductible.so i got it set up on that call. Thanks for the great package !
Endurance was great. My purchase was simple and quick and i got my email confirmation right away
I was looking for the best deals out there and Endurance had the best one
My husband was the one who found out about endurance and I recently had a issue . I took it to my repair shop and the process took a little bit of time, but it was not too bad.
Very easy company to deal with, courteous, responsive and no surprises. Highly recommend.
I really see the value in the warranty that is offered thru Endurance . We Had a transmission issue shortly followed by a AC problem .They did what they said they would .Thank you
We went with Endurance they responded quickly and had the right answers to my questions and now we have extended warranty for the next few years!
Highly recommended from my mechanic . Great coverage
I just purchased this warranty on 08/28/2020. I was fraudulently led to believe that the policy carrier is Endurance Warranty Services, LLC, out of Northbrook, Il. After 8 phone calls and an average wait time of 45 minutes for each call, I have yet to be able to reach a manager of which I requested each time, I even tried to reach EWS claims department but again I waited 22 minutes for a recorded message which also put me on another hold time of 47 minutes ... I then hung up because apparently these bastards don't give a flying shit about customer service !!!! I only want a REFUND of my payment !!! ANYONE reading this should check out the "Consumer Affairs" or the "BBB" sites regarding these companies.
Endurance is very good
Great warranty very happy we took it out when we bought our car
I bought a warranty from this company put my car in the shop they refuse To pay for the repairs said it was because it Has a rebuilt title mentioned that when I bought the plan they took my money but refused to pay for repairs the car had been fixed right nice Cadillac CTS4 I didnâ€™t have a problem taking my money but I got a problem paying for the
As a 20 year veteran of the Automotive Industry and having submitted in excess of 1000 extended warranty claims- Endurance takes the prize for the worst warranty company in the country. They have refused to pay for the replacement of a part that is clearly listed as a covered item. The claims adjuster out right lied to me about what was discussed. I escalated the claim to a supervisor and demanded they listen to our recorded conversations to prove that the claims representative was not being truthful. After reviewing the calls- the supervisor re-opened the claim and stated if I provided them with the copy of a specific maintenance receipt via email, they would authorize the claim. I immediately provided them with the requested information. I never received a call back- I called them back and after waiting on hold another 56 min to speak with a representative- I was told the claim was denied and there was no record of my call with the supervisor who supposedly re-opened the claim. If you currently have a contract with Endurance- you need to cancel it immediately. They will NEVER cover anything. Ever. Contact your trusted Automotive Service provider and they should be able to recommend a reputable warranty company. Endurance Warranty is a scam. Please search the Better Business Bureau for additional reviews
A warranty company that does what it says
Great service and no long wait on the phone.
Everything went great they took care of me .All i had to pay was my $100.00 deductible
The agent was knowledgeable and accurate. Very pleasant and informative when going over the different options .
Great company highly recommended
Extremely fast turn around time
we had set up a plan plan on a Toyota rav 4 we just purchased from the dealer .I found that Endurance warranty was the most reputable and affordable company .
If 0 was an option for rating, thatâ€™s what I would give them. They have not honored a claim that I have tried to Claim.
When my ac had a issue i was able to take it to my Chevolet dealer . its what i prefer .
My dealership accepted and worked with endurance . pretty awesome service
Air conditioning had a issue and endurance was able to help!
I am very pleased with Endurance services .I will renew with them if i do not trade it in .The reps are always friendly
I was not sure how to get a claim started .I called and everything was explained to me.
My agent was very helpful and and easy to talk with . He seemed to know all about the warranty and service contract. I would recommend Endurance
This company is a joke. The customer service, when you can reach a human, is ok. Everything else is horrible. Countless times I was put on eternal hold. My car was in the shop 2 weeks because I could never talk to the right person. I ending up having to pay 2 thousand myself to get my car. I've called complaining to always be put on hold. My mechanic tried for over 2 hours on hold. Save your money and time don't use this company
Happy with endurance warranty . We recently had a claim and they were a great help
Very happy with endurance warranty
Great company with great service and competitively priced.
They were very clear on going over what is not covered on the plan .
Just purchased with endurance the customer service rep Was informed and was really helpful..Hope i never need to use it .
It felt a little bit confusing at going over the numbers and monthly payments for different plans and years but it all worked out in the end .
They have a good product and a great overall rating. I just love having people talk respectfully to me .
very professional. i got my emails quickly after sighing up
I am so happy with my decision enrolling with endurance warranty .
Endurance was a great help . I am thankfull
I just purchased my policy with endurance i was treated very professionally the rep was upfront and honest.
The guy that answered the phone was very polite and professional. He answered my question I was very pleased with the service i am getting .
I got the plan with endurance .Shortly after my Lexus had some issue .they were able to assist . thank you
iT Took 4 days for part to arrive at my shop . i just waited and car. Is done now .
I purchased this for a high mileage truck when my other warranty expired. They have refused to cover ANY repairs, claiming that they're do to "normal wear". I would avoid.
It was very good
Endurance's rep helped me out when my car broke down and did not know what to do . thanks for the help
They will do what ever they can to not pay
This investment has paid off.
This company is a scam no dealership wonâ€™t honor this bull**** donâ€™t use this
I saw a television commercial extended warranty got them and it worked out great they are fairly comprehensive.
It took some time before I purchased endurance warranty but I'm satisfied with it.
never buy a warranty from the dealership . i payed 1/2 the price by going with Endurance .
Although my initial claim was denied, Endurance was courteous enough to give me a $500 discount and a $500 voucher for future services. I'm looking forward to working with them in the future if anymore problems arise. The staff was friendly and eager to help.
Great company .... i had the plan for over 3 years and it really was a good investment that helped upkeep my Porsche .
Very good service i recommend endurance
i got the warranty set up on my Chevy so far so good . got my emails ok .hopefully i do not have to use it but just in case i am covered
Great customer service.
Saw Endurance's commercial on tv so i figured I should give them a call, and was able to set up an affordable Monthly payment plan for my Dodge Ram 1500.
I bought a used car before and I got screwed over. The motor blew up in it and I didnâ€™t want it to happen again. I wanted to feel more protected, so I decided to purchase a warranty. Endurance was the best rated one online and I found nothing but good things about them, so I went with them.
Chelsea was great! Friendly and quick service.
Very helpful and willing to accommodate during these trying times, thank you!
Tabitha was awesome. She handled my payment and made sure I got to Jason to finish making future payment arrangements. I am really satisfied with the service I received from both Tabitha and Jason.
Alvin provided excellent customer service support!
want to be protected in case my car breaks down. The Endurance rep did 100% on explaining to me. Payments are very easy. I'm doing it online.
To whom it may concern, ....Endurance was Very polite and helpful. I would refer Endurance to family members and friends. God bless.
Customers care dept is very helpful and knowledgeable
It was very to the point , your personel was very well knowledgeable about the information that was needed, she was very polite, and understanding.Thanks.
The Endurance sales rep was courteous. I like its price however I havenâ€™t received the policy in the mail.
We got the warranty with Endurance because of the dealer. Thatâ€™s what we had when we bought the car. A young man helped me with the warranty and he was good. He was really a lot of help.
Jeff is wonderful. He's patience and understanding and he work with you. That makes me feel very comfortable.
Thoroughly explained the care package, very friendly and knowledgeable. Great price and coverage.
I had two claims so far and both times no hassle to get my car fixed. The dealership called Endurance and they took everything! I did have to make any phone calls!
great help thanks Steve
Excellent Company, No problems ,No complaints... Customer Service is Outstanding Thank you
Excellent Customer Service, and affordable Monthly payment plans.
Gordon was the best he help out so much. Very friendly and a great help.
When I haD a legitimate claim, Endurance Warranty steped up to the plate and work it out. Thank you
It really felt like a quick easy process to sigh up I immediately received email confirmation . Great experience
I got the extended auto warrant set up on my Ford F-150. I was very pleased with the way they took care of everything when I had to bring in my truck to the shop for a engine light that came on. they also got me a lower deductible when I set up the warranty (thanks to a veterans Promotion ). After thinking about it I believe it already paid for itself and I have 3 more years to go.With that being said I set up another 2 plans for my other vehicles. Thanks and keep up the good work....
Endurance really did stepped up and helped me when my wheel baring when out .smooth claims process and friendly customer service people
Michael was super helpful in getting my claim quickly approved. My AC was blowing hot air on the coldest setting starting 10/10 and I was approved and repaired by 10/12! Great service and amazing customer service.
Had the warranty for a short time, but has been very helpful so far, would recommend.
I really appreciate this service and all the work this company did for my car .my claim is paid so i can be on my way.
Great assistance in time of need We had 2 cars that broke down at the same time. Thank goodness we had Endurance covering our 2006 Toyota 4 Runner! The Transmission went out on it. We called Endurance and they told us to take it to the nearest Toyota Dealership to have them look at it. We did and gave them our Endurance policy # and they ordered the parts and within a week we had our SUV fixed and all we had to do is pay the $100 deductible! Thanks Endurance!
My wife and I were looking into purchasing an auto warranty for our car. Generally we had a lot of questions for every company. When we got on the line with Concord they were different than others. They did not rush us, they were polite and knowledgeable. We did not feel like he was pushing us into it and really explained everything. We highly recommend them due to their A+ customer service and willingness to be patient. I believe we spoke with Ralph. He helped us through it all. Thank you!
This company's customer service was great. Highly satisfied. Would defiantly recommend to anyone with a older vehicle