American Auto Shield
Avg. Deductible
$100
Effective
30 day(s)
Avg. Plan Length
3 to 5 years
Established In
2002
Company Location
Lakewood, CO
Complaint Resolution
No
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About American Auto Shield
American Auto Shield Offers six plan options, including three powertrain plans for high-mileage vehicles. Coverage lengths and down payments vary. Covers cars, motorcycles and ATVs. Provides plans for cars with up to 250,000 miles
Review Composite Score
3.54/5 Very Good
Based on 24 Reviews
Supervisor Kristie is very unprofessional. She had to be reminded that she is an employee working for American Auto Warranty; not the owner of the company. She was very rude and refused to assist towards a resolution with one of my two active contracts. She spoke negatively on behalf of other coworkers, stated she had no supervisor (boss) higher than her in claims, her denial on a pre claim from the dealership was final and requesting to speak with cooperate would not change her denial. She said the next level would be to reach out to BBB on American Auto Warranty / Car Shield, which redirects complaints directly to claims. Also, there list of contracted repair shops is hugely exaggerated. So far the preferred local shops in Richland County and surrounding areas, that work on foreign cars, have stated that they no longer accept American Auto Shield / Car Shield for most of the following reasons: Car Shield delays payments on approved claims, they constantly request that paperwork is resubmitted because it was not received, they are rude to repair shop owners, keep them on hold for long periods of times during business hours and they do not follow up on orders timely for authorized parts. They have suggested other extended warranty companies who they are contracted with and these companies pay timely, authorize covered repairs and make customer service easy for both the customer and the policy holder. Car Shield sells the coverage, accepts the payments monthly but outsource the claims to American Auto and will transfer you and not stand behind the policy holder when there is a conflict. They Deny, Deny and then Deny but collect payments faithfully. Invest your money with a respectful, professional company that hire staff with integrity and hold deceitful, disrespectful staff accountable. Look for a working relationship between your local repair shops and the extended warranty company before trusting the television commercials. Do not trust Car Shield sales department! I could not rate them less than a one star but I would have.
I had a very terrible experience with this company thru CarSheild and at this point I'm ready to cancel my service.
I got bumper to bumper warranty on my Buick regal for 1/2 the price my dealership was trying to charge me.
Customer service is out of this world.and i recommend AA
They worked with my repair shop to cover all my repair cost
STAY AWAY FROM THIS CROOKED COMPANY!!! I HAVE NEVER BEEN TREATED SO UNPROFESSIONAL IN MY ENTIRE LIFE!!! I BOUGHT A PLATINUM PLAN FOR $3550.00 WITH A ( WAITING PERIOD ) OF 30 DAYS AND 500 MILES BEFORE MY PLAN BECAME EFFECTIVE... WELL AFTER THE 30 DAYS AND 500 MILE WAITING PERIOD, MY PLAN WAS SUPPOSE TO BE ACTIVE... I TOOK MY CAR INTO HYUNDAI GENESIS SERVICE DEALER AND FOUND OUT MY AIR CONDITIONING COMPRESSOR WAS DEAD... I GAVE THE GENESIS SERVICE PEOPLE THE CARCHEX TOLL FREE CLAIMS DEPARTMENT PHONE NUMBER AND LEFT MY CAR THERE TO BE APPROVED BY THE CARCHEX CLAIMS DEPARTMENT... THE NEXT DAY I GET A TEXT FROM THE GENESIS SERVICE DEPARTMENT STATING THAT MY CLAIM HAD BEEN ( DECLINED ) DUE TO NOT MEETING THE ( WAITING PERIOD ) TIME FRAME!!! I IMMEDIATELY EMAILED MY CUSTOMER SERVICE REP, WHO BASICALLY TOLD ME VIA THE PHONE CALL CONVERSATION I WAS LYING ABOUT MY AC COMPRESSOR JUST FAILING... NEEDLESS TO SAY, THE CUSTOMER SERVICE REP ( TASHAUN STANFILL ) HUNG UP ON ME!!! I IMMEDIATELY STARTED EMAILING AND CALLING ANYONE FROM AMERICAN AUTO SHIELD AND CARCHEX... I GOT A PHONE CALL LATE IN THE EVENING FROM A GUY NAME JOE AT AMERICAN AUTO SHIELD, HE STATED HE WAS THE ( ADJUDICATOR ) ASSIGNED TO M CASE. I EXPLAINED TO HIM THAT I DID MEET MY ( WAITING PERIOD ) AND THAT TASHAUN STANFILL THE CARCHEX SALES REP WHO SOLD ME THE PLAN, STATED I HAD MET THE 30 DAY AND 500 MILE WAITING PERIOD... BUT HE TOLD ME MY AIR CONDITIONING COMPRESSOR WAS A PRE-EXISTING PROBLEM AND THEY WERE NOT GOING TO APPROVE THE CLAIM. AFTER GOING BACK AND FORTH WITH TASHAUN STANFILL, HE OFFERED TO GIVE ME MY 2 PAYMENTS BACK, I DECLINED AND STATED, I WANT MY CAR REPAIRED AS PROMISED UNDER CARCHEX WARRANTY PLAN... JOE SAID HE WAS SORRY FOR THE MIX UP THE NEXT MORNING WHEN HE CALLED AND STATED THAT SOMEONE FROM AMERICAN AUTO SHIELD OR CARCHEX WOULD BE CONTACTING THE GENESIS SERVICE DEPARTMENT WITH THE GO AHEAD TO FIX THE CAR... WELL I AM STILL WAITING AND MY CAR IS STILL AT THE SERVICE DEPARTMENT, WAITING ON TH CLAIM APPROVAL... TO ANYONE READING THIS REVIEW, FIRST LET ME WARN YOU, CARCHEX AND AMERICAN AUTO SHIELD HAS CONFLICTING INFORMATION REGARDING THE ( WAITING PERIOD ) ON THEIR PAPER WORK... ONE STATES 30 DAYS AND 500 MILES AN THE PAPER CONTRACT STATES 30 DAYS AND 1000 MILES OR 90 DAYS AND 200 MILES... NEEDLESS TO SAY, IF YOU HAVE A CLAIM, NO ONE ANSWERS THE PHONES, YOU WILL WAIT DAMN NEAR AN HOUR PER CALL AND THEN TOLD THIS CALL COULD NOT BE ANSWERED AND YOU CAN LEAVE A CALL BACK NUMBER... ONCE THEY HAVE YOU LOCKED INTO 30 DAYS OF THE CONTRACT, YOU WILL NOT HEAR FROM THEM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! STAY AWAY FROM CARCHEX AND AMERICAN AUTO SHIELD!!!!!!!!!!!!!!!!!! STAY AWAY FROM CARCHEX AND AMERICAN AUTO SHIELD!!!!!!!!!!!!!!!!!! STAY AWAY FROM CARCHEX AND AMERICAN AUTO SHIELD!!!!!!!!!!!!!!!!!!!
They are a scam. Radiator failed, tank cracked. Crack not covered. Refuse to define what is considered a covered radiator failure is. they messed up my records on mileage. Said my coverage lapsed, I had auto pay on both vehicles. Cancelled both policies and want my money back. looking for others that have filed complaints with BBB.
This company is amazing ! Almost every expensive repair is covered .
I use this warranty company for my wife’s Subaru we bought the car used and thought it was a good idea . We had not used it yet but will post a review if i ever need to file a claim
I like that it is a flat monthly price no games or haggling. I am happy with my plan and pricing .Very fair
I called in to get more information and i had a lot of questions . the person i spoke to was extremely nice patient and had the answer to all my questions !
Company takes to long to ok repair. Don't answer the phone. Holding for over 2 hours. Called and hung up on 15 times. Been here since 8:30 am it is now 1:15 pm and still no approval
This is probably the WORST policy you can buy. The customer service is HORRIBLE. There are some very nice people working there but their policies are incredibly ridiculous! You will wait a week before they even look at your car and then more days until they give approval. Just to add more frustration, when the work in finished on your car, they won't approve the payment and won't take calls!!! Unbelievable!!! Do yourself a favor and don't buy this insurance!!!! It will be the worst experience you ever had
I called to get information and possibly set something up . The sales rep was very friendly and help answer all my questions .
I had coverage for my Dodge Journey. My Ac died. It took them a few days but im happy to get it fixed thru my american auto shield warranty plan
I'm a satisfied customer as long as I have a vehicle, it will be covered by American auto shield
my truck has been in dealer for over a month we cannot get a person on the phone on hold for more than a hr at a time with no one calling back or offering any help it a scam they take your money but do no repair please do NOT buy this plan its all a scam!!!!!!
The best value i found . Talked to my dealership and they confirmed AAS was a good warranty provider. Thank you for your help and fair pricing !
5 STARS
They answer my questions promptly. Great customer service.
American auto shield covered the repairs that were needed i had my shop call them and they took care of the rest
GOOD COMPANY .I had a fast response thru email .
I was relay impressed this company handled my claim quickly and professionally